Insights Working together to make communities safer
11 April 2018

Working together to make communities safer


Integrated Offender Management (IOM) is a multi-agency response that addresses risk in criminal and reoffending threats within local communities. Certain groups of offenders with complex and/or multiple needs are managed through IOM. It’s an approach that is showing success in reducing reoffending and helping to make communities safer.

How does Integrated Offender Management Work?

Integrated Offender Management involves a range of professionals, including police, probation, drug and alcohol treatment specialists, careers advisors, mentoring staff and women’s services.

This multi-agency response addresses risk and need by jointly identifying and managing individuals in priority groups. These groups include offenders who have been involved in organised crime, gangs and human trafficking.

Support is also provided to service users on issues that can be related to reoffending, such as employment, education, health and housing.

IOM seeks to be innovative in identifying opportunities to prevent reoffending (e.g. through including family members and increased multi-agency home visits).

Local partners ensure there is a coherent framework in place so that no individual in a priority group falls through the gaps between existing programmes and approaches. The intensity of management (not necessarily supervision) relates directly to the severity of the risk posed by the individual. 

The benefits of a multi-agency response

Collette Windsor, Senior Probation Officer, National Probation Service comments:

“I believe IOM is by far the best way of managing offenders in the community. All of this work and investment is put in place to protect the public, potential victims and reduce reoffending. That is what multi-agency work is all about and IOM is a shining example of how we can work together to improve outcomes for offenders and make positive changes in their lives.”

Claire Jones, Head of Rehabilitation at Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) comments:

“IOM provides a valuable opportunity for agencies, including police and probation, to work in a planned and co-ordinated way with those service users posing the most concern in the community. Because the approach is flexible and can be tailored to meet the needs of the service user, as well as taking account of the level of risk they pose, it offers an individualised approach to rehabilitation within a multi-agency framework.”

KSS CRC case study - addressing mental health issues

Mr Y (36) was convicted of burglary. He was committing crime to fund his drug misuse.

He had 23 previous convictions for 46 offences, with the majority being drug-related and driving offences. 

On his release from custody, Mr Y was placed into IOM. He is taking full advantage of all the services and resources being made available to him and has been of good behaviour since his release and received no warnings.

Mr Y’s mother is an alcoholic and he witnessed domestic violence between his parents; he has been able to recognise how some of his own behaviour in relationships was abusive and he is motivated to address this.

Mr Y cited his previous use of cannabis, cocaine and amphetamine was partly to manage mental health issues and chronic pain due to a hip disorder. His drug tests have been consistently negative for all substances and he is engaging fully with health services to diagnose his mental health problems. 

Mr Y is working with one of our partner agencies, Ixion, to find employment. Research has shown that this is one of the best ways out of reoffending.

Contact us for more information about Integrated Offender Management and our approaches to rehabilitation.