Insights Spotlight on: Kent, Surrey and Sussex Community Rehabilitation
17 March 2017

Spotlight on: Kent, Surrey and Sussex Community Rehabilitation


KSS CRC delivers a range of rehabilitation services to low and medium risk offenders in Kent, Surrey and Sussex who have committed a criminal offence and have been given either a custodial or a community sentence by the court.

There are two main ways in which KSS CRC works with service users on probation to deliver the sentence of the court and to support rehabilitation.

In the community: supporting those sentenced to a community order through supervision, accredited programmes and Rehabilitation Activity Requirements (RAR); supporting those ordered to do unpaid work (called Community Payback).

In custody or released on licence: supervising individuals released from prison, ensuring these individuals have a resettlement plan, and activity starts 12 weeks before their release to prepare them for leaving prison. Work also includes supporting those released on licence to serve the rest of their sentence in the community.

In the last year, KSS CRC’s 650 staff have:

  • helped around 5,000 service users to complete their community orders or licences
  • held 120,000 face-to-face appointments
  • delivered 11,500 requirements to address issues that lead to their offending in the first place – such as drugs, alcohol or decision making skills
  • provided ‘Through the Gate’ services and support to around 5,000 individuals in nine resettlement prisons on their release

Over the same period, 375,000 hours of unpaid work have been delivered to local communities across Kent, Surrey and Sussex through the work of Community Payback teams. Churches and community centres have been painted, graffiti removed and parks litter-picked.

All of KSS CRC’s services sit within a cohesive framework, My Solution Rehabilitation Programme, which addresses the underlying causes of an individual’s offending, ensures they pay back to their communities and supports them to turn away from crime. This work is underpinned by seven routeways to rehabilitation. Each routeway focuses on removing the root causes of reoffending and we call them Outlook, Home, Money, Habit, Future, Support and Health.

Working within these routeways, staff and service users collaborate to develop an engagement plan which outlines the steps they need to take to become crime-free - a plan that is theirs to own.

KSS CRC is introducing a new IT case management system and assessment tool later in 2017, to further help KSS CRC’s practitioners tailor their responses to an individual’s need and evidence what works to reduce reoffending. 

KSS CRC can also provide other innovative approaches to support the delivery of community safety and criminal justice priorities. They currently provide an early intervention domestic abuse service in Surrey called Stepping Up. The initiative enables adults who recognise they are using physical or emotional abuse within their relationships to refer themselves to the service to receive a tailored package of support. At the same time, the perpetrator’s current or ex-partner is offered support from a dedicated link worker to help them make informed and safe choices for themselves and their children.

KSS CRC is committed to the delivery of high quality services. They hold three internationally recognised standards - ISO 9001 (for quality management systems), OHSAS 18001 (for occupational health and safety management systems) and ISO 27001 (for information security management). In 2016, two of its staff won the highest accolades in the justice sector from HRH Princess Royal at the Butler Trust Awards.

The 2016 HMIP inspection report into the quality of probation services in Kent judged KSS CRC’s overall development and delivery of services as impressive in many respects. The inspectors also said they were particularly impressed with KSS CRC’s ‘commitment to working with individuals fully in planning their own route away from crime’.