Insights Spotlight on: Kent, Surrey and Sussex Community Rehabilitation
07 August 2019

Spotlight on: Kent, Surrey and Sussex Community Rehabilitation


Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) delivers a range of rehabilitation services to low and medium risk offenders who have committed a criminal offence and have been given either a custodial or a community sentence by the court.

KSS CRC deliver probation services in Kent, Surrey and Sussex, in Wales, Bristol, Gloucestershire, Wiltshire and Somerset; and Dorset, Devon and Cornwall. There are two main ways in which KSS CRC works with service users on probation to deliver the sentence of the court and to support rehabilitation.

In the community: supporting those sentenced to a community order through supervision, accredited programmes and Rehabilitation Activity Requirements (RAR); supporting those ordered to do Unpaid Work (called Community Payback).

In custody or released on licence: supervising individuals released from prison, ensuring these individuals have a resettlement plan, and activity starts 12 weeks before their release to prepare them for leaving prison. Work also includes supporting those released on licence to serve the rest of their sentence in the community.

In the last year, KSS CRC staff have:

  • supported around 50,000 service users to complete their community orders or licences
  • held 120,000 face-to-face appointments
  • delivered over 30,000 requirements to address issues that lead to their offending in the first place – such as drugs, alcohol or decision making skills
  • provided ‘Through the Gate’ services to prisoners in 27 resettlement prisons on their release

Over the same period, 1.1 million hours of unpaid work have been delivered to local communities across all divisions through the work of Community Payback teams. Churches and community centres have been painted, graffiti removed and parks litter-picked.

All of KSS CRC’s services sit within a cohesive framework, My Solution Rehabilitation Programme, which addresses the underlying causes of an individual’s offending, ensures they pay back to their communities and supports them to turn away from crime. This work is underpinned by seven routeways to rehabilitation. Each routeway focuses on removing the root causes of reoffending and we call them Outlook, Home, Money, Habit, Future, Support and Health.

Working within these routeways, staff and service users collaborate to develop an engagement plan which outlines the steps they need to take to become crime-free - a plan that is theirs to own.

KSS CRC introduced a new IT case management system and assessment tool to further help KSS CRC’s practitioners tailor their responses to an individual’s need and evidence what works to reduce reoffending. Benefits of these systems include:

  • Collaboration
  • Increased efficiency
  • Increased service user engagement
  • Links with other case management systems used by the Ministry of Justice
  • Integrates assessment of risks and needs
  • Ministry of Justice accredited

KSS CRC can also provide other innovative approaches to support the delivery of community safety and criminal justice priorities. 

KSS CRC is committed to the delivery of high quality services. They hold three internationally recognised standards - ISO 9001 (for quality management systems), OHSAS 18001 (for occupational health and safety management systems) and ISO 27001 (for information security management). In 2016, two of its staff won the highest accolades in the justice sector from HRH Princess Royal at the Butler Trust Awards.

A HMIP inspection took place earlier this year and in a foreword to the report, Justin Russell, Chief Inspector of Probation, said:

"There is much to commend Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) on including its impressive leadership, strong staff satisfaction scores and very positive reputation among partners and key stakeholders.”

He described KSS CRC’s commitment to innovation as “admirable” following the first initiative of its kind in England and Wales to treat people convicted of stalking and harassment.