Insights Training helps Bury Bowl to thrive
20 July 2018

Training helps Bury Bowl to thrive

Claire, Bury Bowl

Bury Bowl reopened last month after a major investment in new bowling machines and a fresh new look. For manager Claire Gouge, it is the culmination of two years of hard work and she is delighted with the outcome.

Seetec has provided tailored on-site training for Claire and her team thanks to funding through New Anglia Local Enterprise Partnership (LEP) scheme. Co-financed by the European Social Fund, the programme helps the region’s businesses to grow and succeed.

The owner of Bury Bowl approached Seetec and, Claire, who undertook a Team Leading qualification, explained: “It was hard going back to studying, but I found it really helpful. I learned how to develop my work team, setting team objectives in the workplace, improving performance of the team and understanding stress and conflict management, meeting customers’ needs and providing quality to customers.

“It was great that I could do the course in the workplace which fitted in well with my full-time job and my children. Thanks to the help of our Seetec Assessor Suzanne I am flying now.

“A number of my colleagues took the Customer Service training course. We now have a fantastic team spirit and it has helped us to improve the business, its customer ratings and the revenue. I’m a Bury girl and it’s fantastic to see Bury Bowl thriving after 30 years in the town.”

Seetec Assessor Suzanne Bates said: “Claire had been promoted to manager on a probationary basis and she was under pressure to prove herself.

“She had a big task ahead of her but, throughout the duration of her course, I could see her plan coming to fruition. As well as achieving her Team Leading qualification, Claire has happy, productive staff, and has secured the post permanently.”

Chris Starkie, Chief Executive at New Anglia LEP, said: “It is great to see the difference that this leadership training is having on businesses like Bury Bowl. It’s important that firms can upskill their staff to become more productive, more efficient and to help staff grow and learn. I’d encourage any SME looking to develop their existing workforce to look into training through this initiative.”

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