Business Administration Apprentice
Kismet Kebabs Ltd
Kismet Kebabs Ltd
To be able to move up the career ladder and use my apprenticeship as a way to get into management. At the end of my apprenticeship I will have gained a level 3 in business administration. The good thing about business admin is that my skills are really transferable so I can either stay with Kismet and develop my career or move to another industry – I will have lots of choices.
Emma handles the day-to-day tasks within Kismet and makes sure that things run smoothly. Her goal is to improve upon the processes the company already has in place and to build and maintain relationships with our suppliers. Already the new skills she has developed are helping her in her role, enabling her to fine tune some of the company's processes, improving efficiency.
Part of my job is to regularly speak to existing and prospective suppliers on the phone and source all the products that are needed for the factory. Products could be meat and spices through to machinery parts and health and hygiene products. I need to ensure that I can get the best price but not compromising on quality. Communication is key and I am starting to build up a lot of good relationships with suppliers I can rely on and trust.
Our customers are our main focus. Working alongside George, our Customer Services Apprentice we have decided to conduct a customer survey to get feedback from our customers and suppliers to find out what we do well and not so well, so we can improve our offering. We will also be looking at improving the way that customers and suppliers can contact us, whether it's by phone, email or online and how we communicate with them; which is why Emma's experience will be crucial to putting into place a new and efficient system.
Part of my job role is to measure profit and loss on a daily basis. I have to be good with numbers and have an understanding of maths and how to interpret the figures. My manager expects me to have double checked that they are correct and relies on me to present accurate information.
This week Emma proved her ability to work as an individual and required little assistance in completing the task set, which is a great improvement since when she joined Kismet Kebabs. Emma's confidence has noticeably improved as she is now more than happy to get involved in new aspects of the role and is increasingly becoming familiar with the way the business operates.
I work with a number of different colleagues throughout the business and have to ensure that they have the appropriate paperwork and information in place so that they can do their jobs efficiently. It is important to have good communication skills in this job as not only do I regularly speak with customers, I need to liaise with other team members to ensure the business runs smoothly.
In demonstrating her ability to work individually, this week Emma has learnt how to resolve problems on her own.
All our stock is recorded on our IT system. I can check when we are low on stocks, how many items we have used, their sell by dates etc. I have to make sure that all the details of goods in and out are carefully recorded so we are never left in a position where we have run out of something important.
Part of Emma’s apprenticeship is to spend a bit of time with each person in their relevant department i.e. finance, recruitment, warehousing to learn about the different processes. She has learnt a lot about her colleague’s different roles and responsibilities and it has helped her build her knowledge of the company as well as develop working relationships.
I've learnt so many new skills here in such a short space of time. I'm finding more about the business each day and I'm excited to see what's next.
Every day Emma is making valued contributions to the company and has proved herself to be a very efficient employee. I'm very pleased with her progress.