Easybook isn't just for the public sector; any organisation
that has customers either queuing or waiting to see people or
receive services can use it.
The benefits of streamlining and managing your appointment
routine far outweigh initial costs and you will see instant results
within your own department or organisation as well as in customer
satisfaction.
The following highlights why EasyBook is a necessity in a
Government department such as the NHS.
NHS
Healthcare worldwide is under immense pressure to upgrade
efficiency, productivity and patient services. Hospitals suffer
daily from losses due to the absence of automated management
systems tailored to suit the special needs of units such as
phlebotomy, outpatient, maternity and other hospital departments.
As a result, personnel are often in a state of uncertainty, patient
movements are difficult to track and locating vital healthcare
equipment can be a nightmare.
The introduction of an automated appointment system such as
Easybook, not only makes attending hospital departments more
convenient for patients, it also acts as a driver of much more
fundamental reform. Booking appointments forces hospitals to
organise their clinic slots and theatre sessions much more
productively. It also brings a dramatic reduction in the number of
cancelled appointments and the occasions when patients just do not
turn up.
Easybook benefits to the NHS:
- Efficient use of staff time
- Productivity increased so costs reduced
- Patient Charters can be easily adhered to
- Supports staff with modern tools to do their job
effectively
- Improves the patient experience, no more excessive
waiting times
- Protects the NHS's reputation
- Improves job satisfaction reducing turnover of
professional staff