Maintenance & Support
Seetec provides first class support and maintenance for the
NHS and Jobcentre Plus providers as well as businesses. Our
bespoke support packages can cover the mission critical equipment,
right up to your complete IT Solution. Our support packages
cover:
Networks &
Infrastructure
- Cabling
- Communications hardware (Routers,
Switches, Wireless Access Points)
- Server Operating Systems
Hardware
- Servers
- Workstations (PC, dumb
terminal)
- Printers & Scanners
Applications
- Microsoft Office Suite
- Symantec Antivirus
- Other software on request
All of our support packages come with remote support as
standard and business hours cover (8.00am to 6.00pm). With
remote support, we can provide a rapid service, down to individual
workstation level, to resolve the problem as quickly and
efficiently as possible. If this does not resolve the
problem, one of our qualified engineers will then visit your
location to initiate a fix as quickly as possible.
All calls coming into our support centre are logged and
tracked on our support system. Each call is monitored by the
system to ensure that we meet our Service Level Agreement (SLA)
with you. Our response times vary depending upon the severity
of the issue and will fit in with your business
needs.
Reports can be produced detailing the frequency
you use the support service and highlighting problematic
workstations, hardware or the software installation on a specific
machine. These reports are analysed by our support managers
to spot patterns in your calls and inform you promptly.
Reports can also be forwarded to you, on a weekly or monthly basis,
as part of the support contract.
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