To gain a competitive edge in business,
employers need professional, skilled and motivated staff. Whether
you are a retailer who is building their brand or
a independent trader looking to increase sales, you can
now access world class training and support that will boost your
business.
The Skills Place Newham is a training
centre that can help you improve your customer service to world
class standards.
The Skills Place Newham can offer the following training
courses:
Duration: 1 day (7 hours in
total)
Description:
With this world class and highly interactive
training course you and your staff will learn how to offer
excellent customer service and how to communicate more
effectively.
Topics include:
· Anticipating
customer needs and wants
· How to promote
your products
· How to address
customer concerns before they arise
· How to raise
customer awareness of related products
The Mary Portas Guide to Sucessful
Retailing
Maximise your potential
as a shop owner or manager with inspirational training designed by
Mary Portas (TV’s Mary, Queen of Shops) in association with the
National Skills Academy for Retail. Take advantage of seven
masterclasses full of tips and advice to help grow your
business.
Masterclasses
to choose from include:
- My shop, my
future: Building and maintaining a overall plan for your
business
- Retail finance and
business planning: Understanding the key financial aspects
of your business
- Buying for your
customer: Buying products to attract and keep customers
and gain profit
- Selling and service
skills: Standing out from the crowd with great customer
service
- Creating desire:
The 'wow' factor, making your shop stand out
- Marketing
for more customers: Spreading the word about your
business without spending the earth
- You and your
team: Developing both you and your team to create a
successful business
For more
information about these courses or The Skills Place Newham,
call us on: 0800 65 25 414 or email
theskillsplace@seetec.co.uk
The Skills
Place Newham is your one stop shop for advice, staff training,
Apprenticeships and recruitment across the dynamic sectors of
retail, hospitality and customer service.
The Skills Place Newham works in association with
Seetec and partner organisations including Westfield Stratford
City, the London Borough of Newham, The National Skills Academy for
Retail, People1st and the Skills Funding Agency.